Shipping & Delivery 🚚

At The Kawai World, we do our best to pack your favourite finds with care and deliver them safely to your doorstep. 🎀

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Processing time may be longer during sales, holidays or unexpected delays.
• Orders are not dispatched on Sundays or public holidays, where applicable.

2. Shipping & Delivery

• We aim to deliver orders across India wherever our courier partners provide service.
• Estimated delivery time is 5–10 business days after dispatch, depending on your location and courier service.
• Delivery timelines are estimates and are not guaranteed.
• Tracking details will be shared once your order is dispatched, wherever tracking is available.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Any free-shipping offer will be subject to the conditions mentioned in that offer.

4. Incorrect Address

Customers are responsible for providing the correct name, phone number and delivery address. Additional shipping charges may apply if a parcel must be resent due to an incorrect address provided by the customer.

5. Delayed or Missing Orders

If your parcel is delayed, marked delivered but not received, or appears lost in transit, contact us with your order ID. We will coordinate with the courier partner to investigate.

6. Damaged Parcel

If your parcel arrives damaged or tampered with, please take photographs and record an uncut unboxing video from before opening the package. Contact us as soon as possible.

For assistance, contact us through our official Instagram page or at hello@thekawaiworld.com.